Sana Cissokho

Shipping Policy

Effective date: 2022-01-02

Thanks for shopping with us!

Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

SHIPPING & PROCESSING TIMES 

We process all orders within 72h hours after the order is placed. Please note that we will communicate ad provide all information related to your order through the email provided during check out.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

SHIPPING COSTS & ESTIMATES

We offer international shipping. We currently ship worldwide. Information on shipping costs are provided during your purchase or at the product page. All Shipping estimates information will be provided to the customer by email after the order is processed. Our products delivery time may vary depending on your location. However, the delivery estimate is usually between 3 to 7 business days. However, the delivery estimate is usually between 3 to 7 business days, even though it may arrive earlier. We currently use FedEx as our shipping provider. All orders are shipped with a tracking number which we will provided by email. Some orders may face a little delay beyond our control in case of custom clearance delays. We’re happy to offer free shipping to musical instruments or orders over $500 this promo is active for a limited time. 

Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. Sana Cissokho Store isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.

HOW CAN I TRACK MY ORDER STATUS?

You will receive an email notification from us once your order has shipped. This email will include information about your purchase and a carrier tracking number you can use to check on your order. It can take up to 24 hours for your tracking info to show up.

If for some reason you haven’t gotten your order information in more than 10 business days, please contact us at info@sanacissokho.com we’ll look into it for you!

RETURNS & REFUNDS POLICY

We offer a Refund Policy that applies for 15 days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a replacement after the case is verified and checked with our shipping provider, however our team must be notified within 10 days upon delivery.

For any return or exchange inquiries, please email us ASAP at info@sanacissokho.com

We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page

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